1. Order processing
- Orders are processed within 1–2 business days of successful payment (or order confirmation for Cash on Delivery).
- You receive a confirmation with order details once the order is placed, and a notification when it is dispatched.
2. Delivery timelines
- Metro & major cities: typically 3–6 business days from dispatch.
- Other locations: typically 5–10 business days from dispatch.
- Timelines are estimates and may vary due to courier delays, weather, regional restrictions, or other factors beyond our control.
3. Shipping charges
Standard shipping is currently free across India unless stated otherwise on the product or at checkout. Any applicable shipping charges are shown before you confirm payment.
4. Serviceable areas
We currently ship within India. If your pincode is not serviceable, you will be informed at checkout. We do not currently offer international shipping.
5. Tracking
Once your order is dispatched, tracking details (where available) are shared via SMS, email, or in your account so you can follow the shipment.
6. Delivery issues
- Please ensure the shipping address and contact number are accurate; we are not responsible for delays or non-delivery due to incorrect details.
- If a package arrives damaged or tampered with, refuse delivery where possible and contact us immediately.
- If delivery fails after reasonable attempts, the order may be returned to us; we will contact you to arrange re-delivery or a refund.
7. Contact
For shipping or delivery questions, email reach@binarywids.store or call +91 8553294583 (Mon–Sat · 10:00 AM – 7:00 PM IST). Shipments are dispatched by BinaryWids Private Limited, Bengaluru, Karnataka.