1. Information we collect
- Account information: mobile number, name, and email where provided.
- Astrology inputs: birth date, time and place, and other details you enter to generate charts or reports.
- Transaction information: orders, consultation records, and payment references. Card and banking details are processed by our payment partners and are not stored by us.
- Usage & device data: log data, device identifiers, and cookies used to operate and improve the platform.
- Communications: chat, call, and support messages exchanged through the platform.
2. How we use your information
- To create and manage your account and authenticate you via OTP.
- To provide consultations, generate kundli/reports, and fulfil product orders.
- To process payments, refunds, and invoices.
- To provide customer support and respond to your requests.
- To detect, prevent, and address fraud, abuse, and security issues.
- To comply with applicable legal and regulatory obligations.
3. Payment information
Payments are processed through RBI-authorised payment aggregators and gateways. We do not collect or store your full card number, CVV, UPI PIN, or net-banking credentials. The payment partner processes that data under its own security standards (including PCI-DSS where applicable).
4. Sharing & disclosure
We do not sell your personal data. We share information only as needed with:
- Astrologers and service providers, limited to what is required to deliver your consultation or order.
- Payment gateways, logistics/delivery partners, and IT service providers acting on our behalf.
- Government or law-enforcement authorities where required by law or to protect our rights.
5. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand usage. You can control cookies through your browser settings; disabling them may affect some features.
6. Data retention
We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Security
We apply reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent. To exercise these rights, contact us using the details below.
9. Children
The platform is intended for users aged 18 and above. We do not knowingly collect personal information from minors.
10. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date.
11. Contact & Grievance Officer
For privacy questions or grievances, contact our Grievance Officer:
Dileep Kumar B
Managing Director & Grievance Officer
BinaryWids Private Limited
No. 1, Bhuvaneswari Layout, 1st Main Road, OM Road
Near Capital College Road
Krishnarajapuram (KR Puram), Bengaluru 560036
Karnataka, India
Email: reach@binarywids.store
Phone: +91 8553294583