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Refund & Cancellation Policy

Effective 5 May 2026 · Operated by BinaryWids Private Limited

This policy explains when and how refunds and cancellations are handled for services and products purchased on BinaryWids, operated by BinaryWids Private Limited. It should be read together with our Terms & Conditions.

1. Live consultations (chat, call, video)

  • Consultations are paid per session and are generally non-refundable once the session has taken place, as the service is delivered in real time.
  • If a session could not start or was interrupted due to a technical fault on our side, the amount paid is refunded to your original payment method.
  • If an astrologer does not join, no charge applies, and any amount already collected is refunded to your original payment method.
  • Concerns about a consultation must be raised within 7 days of the session for review.

2. Reports & digital services

  • Personalised reports (kundli, matching, numerology, horoscope) are prepared specifically for you. Once generated and delivered, they are non-refundable.
  • If a report is not delivered due to a technical issue, we will re-deliver it or refund the amount paid.

3. Physical products

  • You may request a return within 7 days of delivery if the item is damaged, defective, or materially different from what was ordered.
  • Items must be unused and returned in their original packaging with proof of purchase.
  • For hygiene and authenticity reasons, energized/personalised items and consumables may not be eligible for return unless damaged or defective.
  • Once a returned item is received and inspected, an approved refund is issued to the original payment method within 5–7 business days.
  • Orders may be cancelled before they are dispatched for a full refund.

4. Cash on Delivery (COD) orders

COD orders can be cancelled any time before dispatch at no cost. For eligible returns of COD orders, refunds are issued to a bank account you provide, since no online payment was originally made.

5. How to request a refund or cancellation

Email reach@binarywids.store or call +91 8553294583 (Mon–Sat · 10:00 AM – 7:00 PM IST) with your order ID or session reference and the reason for the request. We aim to acknowledge requests within 2 business days.

6. Refund timelines

Approved refunds to the original payment method typically reflect within 5–7 business days, depending on your bank or payment provider.

Questions about this policy? Contact BinaryWids Private Limited at reach@binarywids.store.